Responsible lending

Borrow with a clear plan to repay.

A useful loan should solve a real need without placing the customer under an unrealistic repayment burden.

Understand the total amount payable, payment dates, fees, collateral obligations, and what may happen after a missed payment.

Give complete and accurate information about income, household costs, and other debts so the assessment reflects your circumstances.

Use only the official contacts published on this site. Never share a password, PIN, or one-time verification code with anyone.

Contact your branch or loan officer as early as possible. Early communication gives both sides more time to understand the situation.