Privacy
How we handle your information.
This notice explains the information used when you visit the website, contact us, apply for a loan, or receive lending services.
Information we collect
We collect information you provide in loan applications, inquiries, feedback, and complaints; documents you upload; records created while assessing and servicing a loan; and limited technical information needed to operate and protect the website.
Why we use it
We use information to respond to you, assess applications, verify identity and documents, manage loans and repayments, prevent fraud, meet legal obligations, improve service, and maintain security and audit records.
Who may receive it
Information is shared only where needed with authorized staff, service providers supporting communications or secure storage, professional advisers, verification sources, payment or disbursement parties, and authorities where the law requires or permits it.
How long we keep it
Records are retained for the period needed for the service, legal obligations, dispute handling, fraud prevention, and audit requirements. Different record types may have different retention periods.
Your choices
You may ask us to correct inaccurate contact information, ask how your information is used, or raise a privacy concern. Some records cannot be deleted immediately where law, an active agreement, or a dispute requires retention.
Security
We use access controls, private server-to-server API communication, secure transport, audit logging, and restricted document access. No internet service can promise absolute security, so report suspicious activity promptly.
Contact us about privacy
Email info@zanefinance.co.tz or submit a privacy complaint through the complaints page.
This operational notice must receive final Compliance review before production launch and be updated when approved retention periods or legal requirements change.